Overview
Our refund and returns policy lasts 30 days from the date of purchase. If 30 days from the date of purchase have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Special orders, such as remodelled or commissioned jewellery (made to customer specification) cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please send your purchase back to the workshop, which is the address on the website.
There are NO partial refunds are granted record that has been opened.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to:
Saskia Shutt designs
Dansaert Centrum
Aalststraat 7-11
1000 Brussel
Belgium
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Saskia Shutt designs
Dansaert Centrum
Aalststraat 7-11
1000 Brussel
Belgium
Saskia Shutt Designs is not responsible for the return shipping or any consequences You, the customer, are entirely responsible for paying for your own shipping costs and for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable (and/or insured) shipping service or purchasing shipping insurance. We, at Saskia Shutt Designs, do not guarantee that we will receive your returned item.
Need help?
Contact us by email for questions related to refunds and returns.
