All orders and sales of jewellery are offered by Saskia Shutt – VAT BE0819.541.122 – Workshop address: Dansaert Centrum, Aalststraat 7-11, 1000 Brussel, Belgium

All terms and conditions listed below, apply to every piece of jewellery.  Each purchase, special commission, remodel or repair made from Saskia Shutt Designs and Saskia Shutt Designs’ online shop, implies that all terms and conditions mentioned below are accepted by the customer.

– All prices of products are displayed in Euros.
– All prices for commissions and remodels include a 21% VAT, in the quote and on the invoice.
-All prices in the online shop are listed excluding VAT.  The VAT of 21% is added at the end, in the check out area.
– All items are sent via bpost as “signed for” deliveries or via Intex, an insured shipping service.
– The prices listed in Saskia Shutt Desings’ online shop, are valid retail prices as of date of publishing and are subject to change following fluctuations in precious metal prices.
– All items will be invoiced through credit card payment or BACS, and full payment is paid upfront; as all items are hand made to order only and will not be sent out unless paid in full.
– Duration of order time may be up to 4 weeks from the date of payment received.  Therefore, please allow sufficient time for delivery, in case of special dates (e.g. birthdays, anniversaries, etc)
– Saskia Shutt Designs retains ownership of goods, until all goods are completely paid for by the customer.
– Saskia Shutt Designs cannot refund special orders or commissions, which are customised or personalised, but will always endeavour to ensure customer satisfaction.
– Any complaints are to be logged within 5 days of the delivery date and must be sent via registered mail for legal compliance: included with the complaint are photographs, nature of complaint and your nale and address.  If the complaint is found to be just, Saskia Shutt Desings’ liability is limited to the exchange of goods only. All liability of Saskia Shutt Desings is limited to the actual payment made, at the time the goods were ordered.
– All photographs on this website are as representative of the item as possible.  However, some items may vary slightly since each piece is individually handmade.

Commissions and remodelling:

– If a customer leaves their jewellery and/or loose gemstones and diamonds in the care of Saskia Shutt Designs, for remodelling or repair purposes, your identity card will be photocopied, the items left will be weighed and photgraphed and a receipt for the itmes will be given to the customer.
– If a customer leaves their jewellery and/or loose gemstones and diamonds in the care of Saskia Shutt Designs, this is legally not regarded as a down payment for your order.
– For commissions and remodelling: once the quote has been accepted, the customer pays 50% of the invoice, via bank transfer, as a down payment for the order.
– Once the order is finished, the final payment needs to be made, via bank transfer, before picking up your order from Saskia Shutt Designs.
– If commissions, remodels and repairs are not paid for, when specified, the jewellery item(s) will be retained by Saskia Shutt Designs, until the final payment is made.

Saskia Shutt Designs’ Returns policy for the online shop:

– Any returned item purchased from Saskia Shutt Desings’ online shop will be exchanged for the same item or an another item of the same purchase value, provided that the items are returned unworn and in their original condition and packaging within 7 days of their delivery date. This policy does not include earrings, which are non-returnable for hygiene reasons or to any item which has been customised or personalised to order. We are also unable to accept any items which have been worn.
– Please contact Saskia Shutt directly, as soon as possible to notify if you are returning your purchased item.
– Please note that rings are made up for each order. If you get your size wrong we will charge a small fee of €15 to cover re-sizing and postage, this payment needs to be included with the ring when returned to us. Please do not hesitate to contact us if you are unsure about how to get your correct size.
– The returning item remains the customer’s responsibility until that item is received by Saskia Shutt Designs.

Coupons and promotions

Specific terms and conditions for each coupon and promotion applies, which is specific with each coupon and promotion at that specific time.

If your goods arrive faulty or damaged we will give an exchange or full refund, provided that goods are returned to us in the condition sent. If you do not inform us within seven days of receipt of your goods, we shall not be liable for any items said to be faulty. Wilful, malicious damage or negligence will void any rights you have to take advantage of our refund or exchange policy.

Saskia Shutt Designs reserves the right to refuse the supply of goods at its discretion. This is owing to the growing number of fraudulent credit card transactions.